Does Propane Have a Refund Policy?

Yes, we have a transparent, conditional refund policy.

Normally, digital products/services aren't required to offer a refund window once you start consuming the content.

Think Amazon, Netflix, or any course you've ever bought: the moment you press play, the cooling-off period is gone. Thats their right as part of the Digital Rights Act.

But our stance is more lenient than that.

Why? Because we know that most people who give the programme an honest shot for 2 weeks get such good results that they commit to the programme.

So we hand you the keys: the full programme, the community, our software, and our IP from day one. We ask one thing in return: actually do the work as written for the first 2 weeks before you decide it isn't for you.

If you've given it a genuine go and it's still not right for you, show us evidence of your engagement and we'll part ways, no problem. You have 14 days from purchase to start that process.

What "evidence of engagement" means

To qualify for a refund inside the 14-day window, you'd show us that you:

• Completed onboarding (joined DM support, the Members Portal, and Pulse) and attended your onboarding call with your coach.
• Worked through the modules and assignments for the first 2 weeks.
• Engaged with your 1-2-1 coach at least twice via DM support.
• Raised any difficulty or confusion with your coach before requesting the refund, so we had a fair chance to help.
• Joined at least 2 hotseat Q&A calls and asked a question on each.
• Hit the lead generation activity for your chosen traffic source.

Any client following the programme would already have all of this. Our team then reviews and gets back to you within 14 days.

Why do we ask you to do this? Because thats the stuff that gets you clients! We want you to give yourself the best possible chance of progress whether you stay or not.

After 14 days

No refunds are issued after 14 days. We believe 14 days is more than enough time to make full use of the programme and decide whether it's right for you.

We're obsessed with client success. We pour real time and energy into your results, and we trust you with that from day 1.

Things that don't qualify:

• change in career or business direction
• change in your schedule or availability
• 6 months later you say 'not getting around to it'. (This is because the materials, coaching, and community were available to you, and your coach will have been on your case the whole time!).

Payment plans & financial hardship

If you run into genuine financial trouble during a payment plan, talk to us. We won't leave you stranded. We'll pause your access and work with you on a roadmap to generate clients and cash, so you can keep building toward your long-term goal rather than losing momentum entirely. We work with Whop, our financing partner that can help you (and we absorb the financing costs).

As long as you keep us in the loop and stick to the plan, we support you in good faith. Any payment plans offered are an instalment plan for the full price of the programme, not a monthly membership, so the balance is still owed. But we'd far rather help you get back on your feet than chase you.

Disputes

Bank disputes are for fraudulent transactions, not as a way around the terms we both agree to. We have a clear refund policy and process, and that's the right route for any concern about the programme.

We treat any fraudulent dispute filed after consuming the programme as a dine-and-dash. Legally that is a form of theft, and we treat it accordingly: we'll provide your bank with evidence of programme access, usage, and our refund policy, and we reserve the right to recover the outstanding balance.

If something's wrong, come and talk to us first. We're here to help you succeed.

Full details:

Everything above is the spirit of how we handle refunds. The complete, binding refund policy lives in our Terms and Conditions, and our lifetime access guarantee is explained here.

Any billing or refund questions: speak to your coach and we'll do what we can to help.